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Returns Policy
| GSI Distributing Contact Information |
HC 12 Box 510
178 Murphy's Chapel Lane
Tatum, NM. 88267-9700
US
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Phone: 575-398-6111
customerservice@gourmetseed.com
Fax: 575-398-6151
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Return Policy:
Please review your order promptly upon receipt for any errors, discrepancies, or questions. We will correct any errors on our part and guarantee your satisfaction.
We are not responsible for any seed/crop loss due to improper storage conditions, weather/climate conditions, or improper planting, or loss due to improper use or care of tools and supplies. Maturity, adaptability, and disease tolerance may vary under the widely different conditions that exist here in the US, let alone throughout the world. Our liability is limited in amount to the purchase price of the product and we shall not be liable for any consequential or incidental damages, nor for any loss or injury due to improper usage. Any claim must be reported within a reasonable period after discovery (30 days).
Returns are subject to a 10% restocking fee. Shipping charges are not normally refundable, except in cases such as an error or discrepancy on our part.
Shipping Policy:
We make every attempt to ship within 2 business days after receipt of your order. For domestic (US) orders, most orders ship USPS Priority Mail, although we may use other services such as UPS Ground for bulky orders, based on our discretion.
International orders are shipped via USPS Priority Mail International. BE ADVISED THAT THE BUYER IS RESPONSIBLE FOR ANY IMPORT DUTIES, REGULATIONS, OR RESTRICTIONS AND SHOULD CHECK WITH THEIR LOCAL AUTHORITIES BEFORE PLACING ANY INTERNATIONAL ORDER. We generally will not accept international orders containing bulk seed of 500 grams or more, nor will we be able to provide a Phytosanitary Certificate.
If you have any special shipping needs, it is best to contact us before placing your order.
In the event of a backorder or discontinued item, we reserve the right to hold your order until complete, ship as is and ship the remaining items later, or substitute a similar item.
See our FAQ section for current shipping rates.
Frequently Asked Questions
» Can you convert grams to pounds?Sure. Here is a quick guide to approximate equivalents: 1 ounce = approx 28 grams / 100 grams = approx 3.4 ounces / 250 grams = approx .55 lbs / 500 grams = approx 1.1 lbs / 1 kilogram = approx 2.2 lbs
» What checkout options do I have?We accept major credit cards through our regular checkout. You can also opt to send in a Money Order or Check. We also offer you the option of using Paypal to checkout and complete your order. » Can I pay by Money Order or Check?Yes. Use the regular checkout, and select your payment option at the end of the checkout process. The system will then give you instructions for sending in your payment. Your order will be shipped once your payment is successfully received. » I have a e-gift certificate. How do I use it?You'll need to use our regular checkout. In the payment options, enter your certificate code. The system will apply whatever balance you have available to the purchase. You will then be able to select how you will want to pay for any balance due. Any unused portion of the e-gift certificate can be used on a future purchase.
» How do you ship?Most domestic (US) orders will go USPS Priority Mail, although we may use another service, such as UPS Ground for bulky or heavy (5 lbs or more) orders or orders requiring special needs. Drop ship items move UPS Ground. Very large orders may move via LTL truck service. Be sure we have both your postal and physical addresses so that we have them for whatever service is best for your order. » Do you ship to Canada?Yes, but be sure to read our instructions on international orders before placing your order. » What does the 2-day express option cost?There is a base charge of $19.95 plus 5% of your order. Since all 2-day shipments are 'dimensionalized', larger and bulky items may have additional shipping charges added. » When will I receive my order?We ship most orders within 2 business days of receipt of the order. Most folks in the US should have their order in approximately one week. » How do you ship to overseas US (AK, HI, PR, VI)?Alaska, Hawai'i, Puerto Rico, and the US Virgin Islands are all treated as standard US destinations, except for some bulky items which are not available because of the high cost. Be sure to enter the proper USPS state abbreviation in the state field and US for the country. Shipping will be by USPS Priority Mail or Parcel Post, depending on weight. » How do I get 2-day express shipping?For qualifying orders, use the drop-down menu in the shopping cart. Remember this is business day only service (M-F) and that we will need a valid UPS physical address. If the 2-day option does not show on your order, it is because you have one or more items in your cart that cannot be shipped by this method. » What are your shipping rates?Domestic (US) shipping is computed as a flat rate of $5.95 for standard shipping. Free standard US shipping for minimum orders of $50 including any sales, specials, or coupons. Bulky, oversized, and drop ship charges will still apply. See International Orders for international rates. » When will I receive my 2 day Express Shipment?We ship Monday-Friday. All 2 day orders received by 2:00pm Mountain Time will ship the same business day. Orders received after 2:00pm or Sat, Sun, or holidays will ship the next business day.
» What happens to my customer informationFor a full privacy disclosure, click on 'Privacy' below. We do not sell or exchange your information with any other parties except for what is necessary to process your order. You will not be given over to 'spam' or mailing lists.
» Do you offer Heirloom Seed?Many of our offerings are older heritage or heirloom varieties. There is no universally accepted definition for 'heirloom' but our descriptions will often identify these older jewels. CAUTION: Many seed companies will refer to all Open Pollinated seed as 'heirloom', when this is not true. Heirlooms are older varieties of open pollinated seed, but not all open pollinated varieties are heirlooms (older strains). » What does TREATED or UNTREATED mean?Treated seed is dusted with USDA approved chemical to aid germination. Untreated seed can be more difficult to germinate if the growing conditions are not optimal. » Do you sell any GMO seed?No. GMO (genetically modified organism) seed is normally only available for large-scale commercial varieties due to the high cost of production. Also, we have signed the 'Safe Seed Pledge' and will not knowingly sell any GMO products. See 'Safe Seed Pledge' link near the bottom of the left menu. » Can you supply a certification for organic growers?Yes and no. We don't produce our seed, but source it from dozens of growers in the US and Europe. We verify the certification for every organic variety we source, and can provide a letter verifying that the contents for a specific order are all certified organic or untreated. Simply request this verification letter in the Order Notes during checkout, and we'll be happy to include it with your order.
» What International Countries to you ship to?Australia-AU, Austria-AT, Bahamas-BS, Belgium-BE, Brazil-BR, Canada-CA, Denmark-DK, Finland-FI, France-FR, Germany-DE, Great Britain(England, Northern Ireland, Scotland, UK, Wales)-GB, Greece-GR, Greenland-GL, Iceland-IS, Ireland-IE, Italy-IT, Japan-JP, Luxembourg-LU, Monaco-MC, Netherlands-NL, New Zealand-NZ, Norway-NO, Poland-PL, Portugal-PT, Spain-ES, Sweden-SE, Switzerland-CH, Vatican City-VA, Virgin Islands(British)-VG » What restrictions are there to ship seed internationally?The regulations vary from country to country. Check with your local authorities before placing any order. We will not accept orders for bulk seed of 500 grams or more without specific authorization from you. All import duties, regulations, and restrictions are your responsibility. » Can you provide a Phytosanitary Certificate?No. Because of our rural location we are not near an agent that is able to do that type of inspection. Be sure your order will not require this document before placing your order.
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Call Us: 575-398-6111
